Return and refund policy

Thank you for shopping at vjpxm.shop! We take great pride in providing premium wall hooks, heavy-duty organizers, and damage-free home hardware solutions designed to elevate your living spaces. If you are not entirely satisfied with your purchase, we are here to help you resolve your return or refund quickly and professionally.

Please review our comprehensive return and refund terms below:

Business Legal Name: RULHAN GROUP PTY LTD Authorized Representative: HAYDEN DOWLEY Store Identity & Domain: vjpxm.shop Official Customer Support Email: support@vjpxm.shop Direct Customer Support Hotline: +61 485991066 Physical Business Address: BECKENHAM, 6107, Western Australia, Australia Primary Target Market & Trading Currency: Singapore / United States Dollar (USD)

1. Return Window

  • You have 30 calendar days from the date your package is delivered to initiate a return request. If 30 days have passed since your product delivery, we unfortunately cannot offer you a full refund or an exchange.

2. Return Eligibility

To ensure your return is successfully authorized and processed, your item must meet the following strict criteria:

  • The hooks and hardware accessories must be completely unused, unmounted, free of any adhesive residue, scratches, or signs of wear, and in the exact same condition that you received them.
  • The product must be kept in its original packaging, including all mounting hardware, screws, proprietary adhesive strips, user manuals, and the intact exterior cardboard box.
  • The structural frame, backing plates, or functional parts of the hooks must show no signs of tampering, bending, or modification.
  • A valid order number and proof of purchase (such as your checkout receipt or digital order confirmation email) are required to verify the return.

3. Return Procedure

  1. Submit a Request: Contact our customer service desk directly by sending an email to support@vjpxm.shop. Please state your order number, reason for return, and attach clear photographs of the hooks along with their intact packaging.
  2. Review Approval: Our quality assurance team will evaluate your request within 24 hours. Upon approval, we will send you an email containing the precise Return Shipping Address and structural packing instructions.
  3. Dispatching the Return: Carefully pack your items and ship them back to our designated return facility. Please note that unless the item arrived broken, materially defective, or we sent the incorrect variant, all return shipping costs are the sole responsibility of the customer. We strongly recommend utilizing a tracked shipping service with insurance, as we cannot guarantee or take responsibility for returns that are lost or damaged in transit back to us.

4. Refunds and Processing

  • Inspection Check: Once your returned package is delivered to our facility and undergoes a thorough quality inspection, we will send you an email notification confirming safe receipt. We will also notify you of the final approval or rejection of your refund based on item condition.
  • Original Payment Reversal: If approved, your refund will be processed immediately. The fund reversal will automatically be credited back to your original method of payment.
  • Currency Standards: All financial transactions on our store are settled in United States Dollars (USD). Your refund will be issued for the exact USD price paid at checkout.
  • Processing Timescale: Following system reversal, it typically takes 5 to 10 business days for the funds to formally appear on your bank or credit card statement, depending on standard commercial banking protocols.

5. Damaged, Defective, or Incorrect Items

Due to the rigid material composition or specialized surface finishes of utility hooks, physical compromise can occasionally occur during cross-border transit to Singapore.

  • Inspect on Arrival: Please check your package immediately upon delivery.
  • Reporting Transit Damage: If your hooks arrive broken, scratched, missing critical mounting hardware, or if you received an incorrect model/quantity, please email support@vjpxm.shop within 48 hours of delivery. Please supply clear photographs of the compromised items and the original packaging labels.
  • Free Replacement or Full Refund: Once verified as a transit mishap or a factory defect, we will send you a brand-new replacement product completely free of charge, or issue a 100% full refund. You will not be responsible for any additional costs in these circumstances.

🕒 Customer Support Time Zone & Hours

Please note that our corporate operations are headquartered in Western Australia (AWST), while our store currency is set to United States Dollars (USD) and our primary advertising is tailored directly to the Singapore (SGT) market.

When creating or visiting our Contact Us page to resolve return authorizations, tracking requests, or refund status updates, please refer to the following time zone alignment to ensure timely support:

  • Singapore Local Business Hours: Monday - Friday | 9:00 AM - 5:00 PM (SGT)
  • Western Australia Operational Hours (AWST): Monday - Friday | 9:00 AM - 5:00 PM
  • Support Efficiency: We monitor our dedicated mailbox support@vjpxm.shop 24/7. For any queries regarding returns or shipment damages, we promise a thorough, human-written response with a clear resolution within 12 to 24 hours.