Return and refund policy

Thank you for shopping at vjpxm.shop! We want you to be completely satisfied with your purchase. If you are not entirely happy with your wall hooks, we are here to help.

  1. Return Window We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  2. Return Eligibility To be eligible for a return, your item must meet the following conditions:
  • The wall hooks must be in the same condition that you received them, unused, uninstalled, and in their original packaging.
  • You will also need the receipt or proof of purchase.
  • Custom-made or personalized products cannot be returned unless they arrive damaged or defective.
  1. Return Process To start a return, you can contact us at support@vjpxm.shop. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please Note: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

  1. Damages and Issues (Defective or Wrong Items) Please inspect your order upon reception and contact us immediately at support@vjpxm.shop if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will cover the return shipping costs or arrange a replacement for defective or incorrect items.
  2. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  3. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
  • Approval: If approved, you will be automatically refunded on your original payment method within 7-10 business days.
  • Currency: All refunds will be processed in USD (United States Dollars), matching the currency of your original purchase.
  • Delayed Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@vjpxm.shop.
  1. Contact Information For any questions regarding returns, refunds, or your orders, please reach out to our customer service:

Store Name: vjpxm.shop Company Name: RULHAN GROUP PTY LTD Person in Charge: HAYDEN DOWLEY Business Address: BECKENHAM, 6107, Western Australia, Australia Customer Support Email: support@vjpxm.shop Phone Number: +61 485991066 Target Market: Singapore Store Currency: USD